About handcrafted pieces…
Purchased items might not be identical to the photos shown on the website. Slight differences may arise from different colour settings of your computer monitor and/or source of lighting used during the photo shooting.
Our leather patchworks rugs are handcrafted from the ground up. The hide is handpicked, tanned, cut, sometimes dyed, layout and finally sewn together by hand. Each rug is one-of-a-kind, and the outcome may slightly vary in size, colour, shape and finish. In any case, it will be beautiful and unique. As they are handmade the measurements are approximately, not exact.
Natural imperfections are normal and may include surface texture, length and style of the hair. Some hides may even show branding or barbwire marks. These are not to be regarded as faults as they are natural features of a genuine animal skin.
It takes approximately 6-8 weeks to custom-made a rug (depends on the complexity of the project). To place an order 50% of the total is required. The outstanding balance is paid prior the item is delivered. Ombu Design will keep the client informed via email as how the job is progressing and notified when the product is dispatched.
Exchange or Refund Policy
Ombu Design would only offer exchange for custom made items purchased from the existing stock advertised on the website. This exchange will only take place if the returned product is the condition in which it was dispatched from Ombu Design and must be returned within 10 days of receiving it. Returns will not be accepted where the item is damaged or incomplete in any way. Courier costs incurred in returning and delivering the product are paid by the purchaser.
Ombu Design does not offer a Refund Policy in any items that have been designed and tailor made according to the client specifications. A detailed custom-made order will be sent to the client for its approval.
Ombu Design products pass a strict quality control, will offer however, an exchange or refund for any faulty or damaged products or if the incorrect item was delivered to you. If that happens please contact us immediately to arrange collection and delivery of the correct item. This won’t incur any additional courier cost to the Purchaser.
Worldwide courier cost is paid by the Ombu Design, however if there is any extra duty, customs levy, or any other unexpected payment demanded by Customs Authorities of the recipient country, this will be paid by the purchaser.
Items that are in stock will be dispatched within 3 business days but cannot warranty the actual time between the date the product was handed to the Courier and it is delivered to the Purchaser. No responsibility is accepted by Ombu Design for delays in transit. You will be provided a tracking number to follow your order’s journey. A courier’s notifications via email/text message directly to the client can be requested to anticipate the item’s arrival.
Optional Insurance is offered at an extra cost to be covered against theft, loss, damage during transit. Ombu Design does not accept responsibility and will not be liable for loss, damage or delay caused by events outside our control, including but not limited to Acts of God, weather conditions, mechanical delays, acts of public enemies and terrorism, war, strikes, civil commotion or acts of omission or public authorities with actual or apparent authority.
Ombu Design provides 12 months warranty for products that have been purchased in Australia. This warranty is under the Australian Consumer Law. The warranty period commences from the date that goods are received for a period of 12 months. This warranty covers the replacement or repair of any product that has a manufacturing defect and that is not the result of normal wear and tear, or a natural characteristic of the material used. This warranty is not transferable. Warranty does not apply to goods that have been altered by the user in any way. If a replacement due to a warranty claim is necessary, replacement goods can be shipped to an Australian address only.
Changes to Terms & Conditions to Ombu Design Website Ombu Design reserves the right to modify or charge the terms of this site with or without notification.
Ombu Design P.O Box 550 Balgowlah, NSW 2093, Australia A.B.N: 46.311.097.746